Warranty Policy
Last updated: June 2026
Device Warranty (Hardware)
All streaming box devices purchased directly from StreamBoxTV include a one (1) year limited hardware warranty, beginning on the original date of purchase.
Each customer is eligible for one (1) free device replacement within the one-year warranty period.
After the one free replacement has been used, any additional replacements during the same warranty year will require a $10 replacement fee.
Warranty applies only to devices purchased directly from StreamBoxTV.
Warranty does not cover physical damage caused by misuse, accidents, or unauthorized modifications.
Proof of purchase may be required to process a warranty claim.
StreamBoxTV App Warranty (Software)
The StreamBoxTV app includes a lifetime warranty as long as the customer remains active with StreamBoxTV. The app warranty is included with every plan — whether you bring your own device or purchase one from us — and renews automatically each year when you renew your subscription.
The app warranty includes:
Reinstalling the app if it is deleted or lost.
Transferring the app and active account to a new or replacement device.
App support with each annual renewal or app installation on StreamBoxTV devices.
Ongoing technical support for app-related issues while your subscription is active.
The app warranty is void if the subscription lapses or service is discontinued.
Device Exchange Policy
Customers who purchase a device directly from StreamBoxTV are eligible for device exchanges if the device is broken or damaged.
Up to 2 device exchanges per year for broken or damaged units.
Applies only to devices purchased directly from StreamBoxTV.
Does not cover lost or stolen devices.
Exchange requests must be submitted through our support team.
StreamBoxTV reserves the right to assess the condition of the device before approving an exchange.
Shipping & Delivery
Orders are typically shipped the next business day after purchase. However, actual shipping times may vary depending on current stock availability and your location.
Most orders ship next business day after payment is confirmed.
Shipping times may vary based on stock quantity and delivery location.
You will be notified if there is any delay beyond the standard timeframe.
StreamBoxTV is not responsible for carrier delays once the package has shipped.
Tracking information will be provided when available.
Mobile & Tablet Notice
The StreamBoxTV app is available on mobile phones and tablets. For the best experience, a stable WiFi connection is strongly recommended.
Performance is optimized on WiFi — streaming quality may be reduced on cellular data.
Users on weak or limited cellular signals may experience buffering, interruptions, or app instability.
StreamBoxTV is not responsible for performance issues caused by insufficient internet connectivity.
For the most reliable experience, we recommend using a dedicated streaming device (TV box or stick) on WiFi.
Opt-Out of Warranty
If a customer discontinues service with StreamBoxTV or switches to another provider, ALL warranties (device and app) are immediately void.
StreamBoxTV reserves the right to update or modify this policy at any time without prior notice.